Are you looking for a reliable call center solution?

Many businesses could benefit from call center features, but until now, have not had the budget to deploy sophisticated Uniform Call Distribution (UCD) technologies and reporting. The hosted technology providers now make it financially possible for nearly all businesses wishing to deploy these technologies to enhance their business. Whether you have two employees or twenty thousand, we have a call center solution for you.

• Automatic Call Distribution (ACD)
• Queue Managment
  
• Multiple Contact Channels
• Cloud Based Queues
  
• API Connectivity for Custom Solutions
  
• Detailed Reporting
  
• Centralized Monitoring and Recording
  
• Multiple Sites and/or At-Home Workers
  

Route your callers to the appropriate contact quickly and accurately with ACD. An automatic call back feature is available to eliminate customer hold-time. This system calls the customer back and moves them to the first place in the queue.

Queue Management:

Provide a consistent level of service with a universal contact queue.

Multiple Contact Channels:

Go beyond telemarketing. Reach your target audience using voice, email, fax and SMS.

Cloud Based Queues:

No more overspending for extra capacity for peak or seasonal periods. Cloud based queues allow for better management of resources and lower costs.

API Connectivity for Custom Solutions:

Increase efficiency and enable customer self service by creating custom queries.

Detailed Reporting:

Get an accurate idea of customer responses with near real-time reporting. Receive rankings, feedback, trends, and more with customized survey questions. Receive a single monthly bill from one provider and reduce your connectivity costs.

Centralized Monitoring and Recording:

Record multiple agents in multiple locations and access the recordings through a single interface.

Multiple Sites and/or At-Home Workers:

With your choice of TDM, VoIP connectivity, local, or toll-free numbers, you can leverage the latest technology built for multi-site and at-home workers.