Telecom Expense Management

Pre-qualification Form

Are your expenses on target?

Telecom Expense Management (TEM) enables organizations to gain visibility into their monthly telecom costs and control over contract sourcing, procurement, provisioning, inventory management, and invoice processing and auditing. The telecom lifecycle can be managed, monitored, and controlled to optimize services and costs. Using automated tasks and streamlined process workflow, your company management is provided the business intelligence they need to make informed decisions, eliminate waste, and optimize resources. Fully-managed services are available, including contract negotiation, procurement, audit services, invoice and asset management services, and expense allocation.

• Inventory Management
• Invoice Management
• Contract Management
• Audit Services
• Service Management for all Moves, Adds, Changes, and Deletes (MACD)
• Report Management
• TEM Professional Services

Telecom Inventory Management

A quality TEM solution will create and maintain a dynamic inventory of all the voice, data and cellular assets across an enterprise to a centralized location. It will be updated automatically, meaning currency and accuracy.  A TEM solution should store telecom information relative to:

• Employees
• Locations
• Vendors
• Inventory

An accurate inventory is essential for billing management, contract negotiation and consolidation of non-working, underutilized circuits.

Telecom Invoice Management

• Provides the client with complete telecom invoice processing, bill validation and auditing capabilities.
• Fully automate the invoice management and charge backs across groups/locations within an enterprise.
• Allow accurate validation of charges for various telecom services and equipment against actual physical circuits, locations, contracts and more.

Telecom Contract Management

• Provides the tools necessary for the client to manage contracts across the enterprise and ensure compliance with multiple provider contracts.
• Track monthly spending to correlate with the contract commitment levels.
• Automatically receive renewal notifications for each of the contracts near the end of their term.

Telecom Audit Services

• Automatically validate the accuracy of all telecom charges against inventory.
• Endorse their invoices against existing contracts.
• Send discrepancy billing tickets to the service providers electronically.

Service Management for all Moves, Adds, Changes and Deletes (MACD)

• Track changes in the communications environment enterprise-wide for the client
• Integrate with the inventory management system.
• Automatically populate into the inventory.  For example, when ordering a new circuit, consolidating existing circuits or when a change is made to an employee cellular phone plan, the information should automatically be reflected in the inventory.
• Receive full reports, dynamic visibility and control from pintail order placement to installation to validation.

Report Management

• Generate an extensive array of regional or enterprise-wide reports which can be configured to meet the needs of the client.
• Create customized reports with the appropriate data points according to the individuals’ roles and responsibilities, all leading to enhanced operational efficiencies.
• Reporting for chargeback accounting, location breakup charges, circuit/services types, employee cellular equipment, calling plans, pooling optimization and more.

TEM Professional Services

The TEM provider’s professional services team should work very closely with the client’s Telecom Managers to ensure the TEM solution will be designed, deployed and successfully implemented to meet their needs. The TEM experts should work side by side with the client’s Telecom Managers to set-up electronic invoicing, create inventory reports, provide critical information for negotiating contracts with carriers, and implement electronic order placement and more for your organization.